+500%
more reviews collected
2019 – 2024
Making reviews easy to write and worth reading
- The problem
- Few shoppers wrote reviews, and the ones that came in were checked by hand. That was slow for customers and expensive for the company.
- What we did
- We cut the review flow down to what really matters and tested every step with A/B tests. A data science model took over the clear cases of moderation. Later we added photos, a better sort order and, in a one-week hackathon, AI summaries of reviews.
- The result
- Six times as many reviews as before. 60% of new reviews are moderated automatically. The new sort order had a significant positive effect on sales.
- A/B testing
- Data science
- LLM






